> I agree that ultimately (and quickly) the bug needs to land with a single person, but the component matters in the routing step before that. Because you'll have frontline triage who can only vaguely figure out where the bug goes, second-line triage might get the team right, and then the team needs to decide where it goes.
I do agree it's about routing. My problem with components is alignment with teams and their stability over time and survival of existing tickets across those changes, which is why I think different routing mechanisms are better. But yeah, if it works...
> Same goes for priority - sometimes you do need it. That zero-day you're fixing is a "drop everything else" bug.
I call those "an incident" and in every environment I've been at, everybody knew which one it is very well without any labels ;)