Account managers are texting, but they have no VPN access right now.
Let me guess, their VPN authorization runs on the IBM cloud.
Dogfooding is great, but you need to think it through...
It seems all their external network connections are down. I assume people will have to drive to the data centers to fix. I really want to see a post mortem on this outage.
The data centers are staffed 24/7 and out of band is also a thing.