For us as well. It was so nice to have things work one day and the next and the next, although I guess they wouldn't have worked today.
Favorite firefighting moment was when wdc lost half the fiber in ~ 2014, and we had to move all of our traffic out, so that there was capacity. Our guy asked why we had to move? and your guy said something like 'Because if you guys move, we only need one customer to move.' :D
Apparently it was enough information for dsmcr to properly id the service though; not enough for nixgeek though, I think.
The odd thing is, for half the price I could get SL service w/10TB from a reseller, while at list price I only got 1-2TB bandwidth, and sales absolutely would not budge on that. I wonder why.