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> I’m have a hard time believing their product isn’t going to meet massive amounts of competition very soon.

There have been several vendors doing this for years. Google Hangouts, Skype, BlueJeans, Webex. Zoom just did it better. Except for security; Zoom doesn't understand security.

Paul Graham tweeted the other day about the opportunity to supplant Zoom with something better.

Zoom doesn't seem to have much of a moat, right? Most users aren't even logged in.

Its only moat is a better experience than competitors. This shouldn't be much of a moat, but having used competitors' products, it somehow is.

They were former employees of webex and may have taken a lot software design from that product.

Given that purely from the standpoint of product quality, WebEx is a gigantic dumpster fire and Zoom is fantastic, it seems likely that they learned mostly what not to do from WebEx.

No, it’s a custom solution.