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My wife and I have a fledgling reselling business on the side, and Mercari is a far superior experience in every way. It's not as full featured as eBay, but it doesn't necessarily have to be.

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How is your experience with buyer disputes? That's the biggest issue I hear about on ebay

Haven't had many, because they have a stronger policy. The item is tracked, and if it's delivered to the proper address, the only way they can get a refund is either for damage or for not as described. Buyer submits proof to Mercari, and they make the decision.

How big is the audience compared to eBay?

Statistics I've seen say there are about 15M monthly users, but not all are in the US (it started in Japan about 7 years ago). Mercari says it has about 45M downloads in the US.

https://www.mercari.com/about/

eBay has about 10x that number of "active" users

https://www.statista.com/statistics/242235/number-of-ebays-t...

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