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Customer support via phone call.

How often are you calling support? The only time I've needed them was when I was locked out of the admin account, and there was no way to reach a human.

Indeed. I've been using FastMail for email (only) for a couple of years at this point, and I've literally never had to contact their support.

It just works.

(I'd actually be more worried about the AU legislation about permissible snooping, but... and I can't believe I'm saying this... It works well enough that I don't care. Most providers have learned to not send actual sensitive info by email.)

Thanks, this didn't even occur to me.

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