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I still don't see how webmail has anything to do with it. In fact opening Gmail prompts me to make it my default mail handler.

Users can fail to configure mailto links to point at their preferred email client irrespective of it being web-based or native. (Unless it is the default for the platform I guess)

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> Users can fail to configure mailto links to point at their preferred email client irrespective of it being web-based or native. (Unless it is the default for the platform I guess)

That's more the issue. It's just misconfiguration and users who are oblivious to that setting. In the past, I don't believe that Gmail prompts you to make it your default handler, and from the number of support requests we received due to this issue, it's clear that a good number of users do not have their mailto handlers configured.

Cheers!

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