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Comment by monocasa | Hacker News Reader

I'll throw out there that I work for JumpCloud. We just launched our MDM service for Macs on top of the remote management of Macs we've supported for almost eight years now, and continue to support Windows, and Linux systems as well. If you manage a heterogeneous fleet you should check us out. (Or honestly, I think we're pretty great in homogeneous envs too).

Accounts with less than 10 users are free.

https://jumpcloud.com

EDIT: Clarified that we've been remotely managing macs or the better part of a decade. The MDM piece is the new one.

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Just visited your site and now my title bar (tab name) is flashing "(1) New Message!"

Definitely not interested in your product now. Just FYI.

I don't really understand it either, but it does give way better attach rates. A lot of B2B clients seem really into it.

I’m not sure I understand. They like being tricked into thinking there’s a message for them?

They like clicking and talking to someone real in a chat like application, and like having the option extremely clearly marked.

I like chatting with support via that sort of widget, too. I've used it many times, and it is far superior to the old popup window chat interface.

However, I've never noticed those widgets lying to me and claiming that I've got a message waiting for me in order to steal my attention.

There's a difference between the normal support chat, and making it very very clear that you can chat before you even have an account or any real relationship with us.

Lol. There sure is. I'm also sure there is a way to do that without returning to one of the most-hated browser abuses of the 1990's.

Thank these guys: https://www.drift.com/

Never heard of them before, and will definitely avoid them in the future. How obnoxious.

That sounds great, however, 'just launched' doesn't sound too promising.

In addition, I'm not sure whether you are GDPR-compliant as claimed at https://jumpcloud.com/gdpr. Where's your Privacy Shield certification and who's your EU representative according to art. 27 GDPR?

> That sounds great, however, 'just launched' doesn't sound too promising.

Just launched, as it's been out for months, and working very well. And we've been at the forefront of remotely managing Mac systems for years prior to this, we just anticipate that Macs will continue to be locked down in a way that will remove the ability for management software to continue to do it's job if it isn't tightly integrated with MDM.

> Where's your Privacy Shield certification

https://jumpcloud.com/blog/jumpcloud-supports-eu-data-protec...

> who's your EU representative according to art. 27 GDPR

I'm not sure about the specifics of our GDPR compliance just being an engineer on a portion of the product that isn't in the backend, but can look into it and get back to you if you like. If you'd prefer to go through our main channels without an account sales@jumpcloud.com answers these questions.

Edit: It's unfortunate you're being downvoted for asking totally valid questions. I upvoted you to try and counteract it a bit.

The blog is problematic. It came out pre-GDPR and doesn't reference GDPR.

It also has incorrect statements: "A simple attestation by the company along with referencing Privacy Shield creates compliance": No, really it does not.

So yes, would advise you to get a real DPO and Art 27 Rep in. They aren't expensive and with CCPA present now too, will likely be a good investment.

The blog poost is more an explanation about why we went to the EU Model Clause structure rather than Privacy Shield, and less a real explanation of Privacy Shield.

Our DPO can be reached at dpo@jumpcloud.com as is listed in our GDPR documentation above.

And (and to be clear this me me speaking, not the company, we've got a lot of brouhaha going on with WWDC, etc), but my understanding is that you don't need an Art 27 Rep if you have a physical presence in the EU and specify have a contactable DPO.

Privacy shield is an ALTERNATIVE method of to GDPR compliance for legal controls (other alternatives are SCCs/BCRs etc). US companies can either do Privacy Shield or implement GDPR themselves.

You are correct on their lack of an Art 27 Rep however.

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