Here is a link from another HN post. It explains a little about it from my quick scanning:
https://www.vice.com/en_us/article/3aza95/how-police-took-ov...
https://www.vice.com/en_us/article/3aza95/how-police-took-ov...
Sounds like their servers got popped, probably ones distributing updates, and also sounds like hand rolled crypto from their website although that doesn’t mean much if they can access the devices.
I guess what people should learn from this is that encryption isn't a protection without solving problems caused by centralization first.
And this system sounds extremely snake-oily, and likely making typical bad crypto mistakes everywhere.