Creating a throwaway account to disparage a particular point of view is also questionable, no?

At what point did we stop taking people's word and commitment as valid? Sure, I too want to see proof that they are doing the right thing here (because I don't understand the design decisions that led to the creation of that service in the first place), but because these changes are not immediate, this statement does at least answer some of the questions I personally had (Like "will this be fixed"? "when"?).