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Maybe it's messaging intended to be for grizzled old veterans going "look how we've taken the old complicated thing and given you powerful tools to allow you to manage it more easily with less steps" but then gets interpreted by neophytes as "look how easy it is for a complete beginner to come in and set up a complicated system".

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Great observation. A lot of messaging for cloud products is comparing against legacy or dominant solutions. A beginner doesn’t have that reference point.

Messaging is written by marketing and sales departments.

Employees there usually don't have depth of technical expertise or experience to draw from, and are incentivized to make the product sound as easy to use as possible.

This combination results in {really complicated thing} -> {simple abstraction}. Ultimately, everyone internalizes this and starts forgetting that {simple abstraction} is actually {really complicated thing}.

Happens with any popular technology. Networking, DB, cloud, ML.

Unfortunately, this flies because the primary buyers are also non-technical.

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