I think the actual crisis is a lack of good judgment in the scientific arena. There are obvious cases we can imagine where a "chemical" explanation is simply bone-headed. Joe's dog dies, his house burns down, he is laid off from his work. His resultant emotional distress surely involves chemistry; he's a person, after all. But it is depersonalizing, naive, and a bit creepy, to suggest that his distress is "just chemical" and should be treated with a drug. That's just gross, and I take it the author's point.
But consider another example. Terry has great friends, rewarding job, engaging hobbies, etc., but spontaneous and overwhelming anxiety over the possibility of being hit by a meteorite. This is now entering the territory of an irrational psychological reason, and it isn't "de-personalizing" or naive for a doctor to suggest that there might be a purely chemical explanation. We seek the chemical explanation when there just isn't any other sufficiently motivating factor.
There's a time for both approaches.