I think Jira is among the better in the enterprise software class. Compared with ServiceNow (different use case but also enterprice-y) I much much prefer Jira. For example, the URL structure is sane.
And we all get crushed under that weight.
I so much prefer Jira.
Who works on this software? Who wants to go to an interview with "workflow and usability lead on service now, 5 years" on their CV!
Sure, it can suck so incredibly bad. But it can be really good too, depending on who built it up.
But I agree that the URLs are terrible, it's slow, and it's too easy to lose things along the way. Especially custom things
I say this as someone whose job is to help manage my company's sn instance and clean up the utter shite left behind by our predecessors