Cisco shareholders lost as they should have had the value of Zoom as part of their existing shares. The loss is in having to buy it separately.
Sure Cisco shareholders would have been better off if Zoom was an in-house project, but investors are really the ones who are supposed to be making the value calls on teleconference-or-routers market exposure style decisions. If I'm a Cisco shareholder I don't think management made a mistake. I think I made a mistake not becoming a Zoom shareholder.