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I've always found that HELP HELP is super fast and efficient for power user advice like "how do I price this type of bond" but utterly worthless for "how do I use this API" type queries.

It feels like there's some heavy gatekeeping that stops people from accessing the devs.

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I interviewed to be one of those customer support agents many moons ago and I think the reason is that the agents at the other end of HELP HELP aren't technical themselves. When I was looking into it they would hire any fresh college grad who seemed smart enough to learn the product features. Programming skills were explicitly not required so I'm not surprised that they couldn't help with programming questions.

I am one of the devs at Bloomberg, and I'm quite glad not to be accessed by random customers ;-)

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