Prior customer bought, discovered the holes were machined incorrectly (part would not bolt up), clearly marked the part, returned it, and Amazon put it back on the shelf to send to the next buyer. With the car half torn apart, Amazon offered they could get me a replacement item in 8 calendar days. Yeah, that's not going to work, so I took it over to a milling machine and had it milled out to fit (first photo shows immediately after milling, second and third photo are before, third photo has the new part doweled to the old part to align one of the holes and show how far off the second hole is). Just like this case, Amazon A2Z was willing to accept the return and ship another one, but the real customer failure was during the previous return, not when I had the complaint.
There's a customer satisfaction angle that "Earth's most customer centric company" should probably be considering here.