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I can't imagine anyone acting upon that email. It made no sense whatsoever. Might as well as "password, please give me at marko.blah@yahoo.com"

That's ridiculous.

Although, in their defense, what do you think most legitimate support emails from actual customers look like? This can't have been far off.

But still, their security process has a hole big enough to drive a truck through.

True enough. But yeah, definitely should've been a followup, one without the password to the account.