> Why is the boon.Program closing? - Due to the current situation, we've taken the difficult decision to close the boon.Program.
What a bullshit answer. You should better ignore the question altogether than answer it this way.
What a bullshit answer. You should better ignore the question altogether than answer it this way.
We apologise for the late departure of the // 11:44 // service for // London Kings Cross. // This is due to // the late arrival of an incoming service.
I'm sure passengers appreciate the explanation.
I expect the person who recorded "the late arrival of an incoming service" also recorded a few alternatives, such as "leaves on the line" or "alien abduction", but they never seem to use any of the alternatives.
At some point the excuse just makes you look even more incompetent, and you’re better off staying silent.
I've seen enough irate commuters getting agro with station staff that I wouldn't be surprised if they hadn't A/B tested which messages result in the least complaints.
Or perhaps masking that situation under the COVID situation for those who don't know about Wirecard's involvement?