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Comment by gdulli | Hacker News Reader

> Stripe monitored the developer community enough to see our initial posts

If I can't trust that I'll get the benefits promised by a service unless my complaint about not getting the benefits reaches a certain threshold of virality in the community, I have to assume I'm not getting them. I'm glad that they did. Maybe I'll get lucky as they did with "an email" and maybe I won't, but I certainly can't rely on it.

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I can't think of any other company that bends over backwards to please engineers who use their platform (and, by extension, the people who visit this site) more than Stripe. Back in 2013, when my co-founder and I started a company and later got into YC, my co-founder went thru every circle of hell in order to fix all the mistakes we made when we incorporated. If Stripe Atlas had existed back then and we'd used it, this would just be a non-issue. Unless you're an expert in the technicalities of startup incorporation/bylaws/etc, the value Stripe Atlas provides is huge and it just doesn't make sense to me why someone would pass on it.

The issue here is really with AWS. These credit promises are all over every startup perk program - paid or free.

Ultimately it is up to AWS's activate team to approve or deny the credits.

In our experience, we were denied extra credits by the AWS activate team and the perk program we had joined specifically for the credits gave us a full refund.

I don't think anyone is saying to "rely" on free money - but if you have a shot at it then at least send the email.

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