I’ve been reading Mike Monteiro’s Ruined by Design. In one of the chapters he points out how tech companies’ policies for the communities they create are set by “tech bros” - predominantly white privileged males, who have never experienced life as a poor person, or as a woman or as a person of color, or as a non-heteronormative person or a combination of the above.
He quotes a conversation with a female designer friend of his, discussing twitter’s anti-abuse policies added a few years ago. She said that if there were any women on the team, Twitter would’ve never had launched without tools to solve abuse.
But that problem never existed in the universe of the original decision makers.