And yet, people are still helpful. I go to the lowes search bar and draw a total blank. I can describe a part I need to another human, but I sure as hell don't know its archaic catalog name, and will probably buy the wrong part if I order online. As a result, even in a pandemic, all the hardware stores by me have lines wrapped around the parking lot because brick and mortar is just better from a consumer perspective.
I've been fleeced buying junk online, from amazon or even less shady places, too many times for whatever price efficiencies online offers to work itself above actually handling the product before you put money down and own it. Running to fedex to print and ship my amazon return is a cost to bear if you have a busy life.