This was the killer feature for those too young to remember a life before Uber. Back when I used to drink at bars it was so frustrating to call different cab companies and have them all say they're "5 minutes away." I felt and continue to feel no sorrow for those cab companies that Uber decimated.
I also remember the extremely poor customer service provided by taxi cabs. Dirty cars, rude drivers who acted as if they were doing you a favor instead of engaging in a business transaction. The taxi cartels are no better than Uber and Lyft corporations for sure.
Let's not forget the outrageous prices.
Right. Because taxis don't typically operate at a loss. Whether it's laws like the ones in California or it's just Uber and Lyft having to be profitable, I have little doubt that you'll see large price increases. I actually don't really understand why they haven't just bitten the bullet and done so before now.
Not to mention safety. My female friends all felt far safer with Uber than Taxis.
Or not being able to get a cab because you're going to a place they don't want to drive (it was way more common in NYC before Uber for a cabbie to ask where you're going before you get in), or the driver doesn't like something about your look (clothing, group, color, etc), etc.
If Lyft isn't shutting down, I'm sure they'd love to have Uber's former drivers onboard.