I'm sitting here on a Comcast connection that is expensive and AT&T has FTTH in my neighborhood. I just can't seem to pull the trigger on the order because of the horror stories I've heard, and from personal experience. When I had ADSL from AT&T, they absolutely could not give me a connect that didn't drop randomly 2-10 times a day. I had 10+ visits from them over several years and at one point they told me "don't call us anymore" because I was too expensive for them. This, after being told by someone that put a device on my line and found the problem was in the drop cable (from the pole to the house). The new drop cable was ordered and a guy shows up 2 hours later and tells me it's not the drop cable (he didn't measure anything). When pressed, he told me it was too expensive to replace the drop cable. A subsequent tech told me to have a "tree trimming accident" where the drop cable was severed. I was worried I would be charged many thousands of $'s so I didn't do it and just switched to Comcast. (I have had my own issues with Comcast, and I hate them with a passion.)
The situation with home internet is just so shitty.