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You're making plenty of unfounded assumptions about the parent poster's personal character.

One is not obligated to contribute to open source packages or pay for high-price contracts to provide feedback on a company's software on a public forum. (And the server portion of Snap is closed source.)

Just because Microsoft and Google do worse does not mean that Canonical cannot do better.

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Open source contribution is not a requirement for providing feedback but people who actually understand the industry are more legitimate in most people's eyes.

We're talking about the desktop computing industry, not the OS development industry. You don't need a PhD in computer science to tell a good user experience from a bad one.

This is a discussion about Canonical's strategy, which happens to involve technical products and services -- it is not a technical discussion. I see no reason to think that someone's software development chops would correlate with their ability to meaningfully contribute to this discussion.

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