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Comment by Jabbles | Hacker News Reader

I am confused; what is a "staff user"? Does the UI allow you to add them without saying "2 is your limit"?

The CEO tweeted that the traffic doesn't matter, but the email clearly says they are limited to 100k views. What's going on?

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The email says that OP is using 4 staff users, where his plan only allows for 2. So the CEO is correct in saying this had nothing to do with traffic. Staff users are the same as team members.

Why OP was allowed to create more staff users than his plan allowed is kinda strange.

  Why OP was allowed to create more staff users than his plan allowed is kinda strange.

Not at all. You have two staff users. You need to replace one. This allows you to create the replacement before having to delete the one being replaced. Quite friendly, actually.

I don't know why it's such a burden to be asked to disable one user before adding another.

That seems like an extremely rare situation, and even then, I don't see why you have to create the replacement before deleting the one being replaced. And even if it was for this purpose, that doesn't explain why he could create 4 when his plan only allowed for 2.

My best guess it's that it's meant to be this way so they can easily upsell.

The actual answer is that it’s unique staff users who log in per month, not unique number of logins that exist.

You can create an account for everyone you occasionally work with, so long as you only log in with two of those accounts in any given month.

> The actual answer is that it’s unique staff users who log in per month, not unique number of logins that exist.

That's a pretty weird way of handling such feature, and would make it extremely easy to go over the limit. Why not just limit the number of logins one can create.

> The CEO tweeted that the traffic doesn't matter, but the email clearly says they are limited to 100k views. What's going on?

There are two restrictions on the plan: traffic and users. So if you are over one of the limits, you have to upgrade. And OP has one user too much for the lower plan

  OP has one user too much

Actually, double (4 users, 2 allowed under plan).

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