I can definitely see why having soft limits for error reports and views is acceptable and perhaps encouraged. But this complaint was about the soft limit on staff accounts; adding new members requires active engagement which would be a perfect place to inform users that they are going over the limits. And asking for a warning on such actions or a hard limit is definitely reasonable, but they instead chose to just send a warning email knowing that emails could be and are overlooked(perhaps to increase conversion) - which is definitively shady.