I'm curious -- who do you report the impact to, and how?
Is there a framework in how you went about pricing to balance the profit-motive and the impact-motive?
We report impact regularly internally (it’s in dashboards the whole team has access to) and through the B-Corp certification we get assessed in detail every few years. Our staff hold us to account, more than our customers or the law.
For us we found a mechanism where benefit and profit are aligned, and I think most good social enterprises have done the same. That’s to say that the more impact we have, the healthier we are on classic business metrics.