Why isn't this being covered widely?

As the guy in the family who gets the call when computers don't work, I wasn't surprised when I got the call today that mom & dad's computer lost connection to the Internet. After all the troubleshooting was complete, the DSL modem was on and connected, the computer was talking to the DSL modem just fine, etc., I said he needed to call his ISP. AT&T (rebranded from SBC/Yahoo!) in the Texas town where they live had an automated recording giving them a Microsoft phone number to call.

After being on hold for nearly an hour at that Microsoft number, the operator gave him a case # and said told him he could either call back in a day or two with that case #, or wait on hold for up to 4 hours - as the Microsoft techs dealing with this issue are swamped. It is apparently a VERY big issue. I can't find ANYTHING in the news about it.

What I did find was this: http://technology.timesonline.co.uk/tol/news/tech_and_web/article4304820.ece. I found that highly curious, and probably related, but dad hasn't had ZoneAlarm on his machine for over 2 years, and I removed it myself.

I can't believe that either or both of these issues aren't getting more coverage? What's the matter...is twitter down again?