I think she still uses it when there's no alternative. I don't know much about it myself, but from what she tells me it's a fine service for when she needs to go to the library on a lazy day, but meeting a friend or having to make a schedule on a certain time? It's practically a coin flip.
Where in California does that service even come close to what Uber/Lyft offer?
Rides subsidized by folks desperate enough to sacrifice tomorrow in order to eat today?
I hope nowhere.
Or taxis.
I find it a little vulgar to suggest the regulatory capture variant of a service to a disabled person who was benefiting from the more libre configuration.
Maybe deregulate taxis instead of letting companies bypass labor restrictions with a polite fiction.