I know that’s tongue in cheek, but I’d really appreciate having a NSFW text filter.

Some of my CX team is getting harassed by trolls who send profane messages and racial slurs through the Zendesk Chat interface. Zendesk does not have a way to filter out profanity (for Chat at least; there are options for emails or tickets).

I’ve found simple client side extensions that can censor words, but a better approach would use NLP to grasp the context.

“I hope you die” contains the same words as “My <product> got wet, I hope it didn’t die”, but with vastly different intention.