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Comment by saagarjha | Hacker News Reader

The obvious way I can see this making money is allowing companies to come in and pay for problematic reports to go away–is this how this will be funded?

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No that would be wrong, good business model would be to create a specialized platform to resolve customers' issues fast and easy and charge companies for the access to that specialized service. I had a similar idea like this one but unlike this platform I didn't want to do it publicly but privately.

Advantage of doing this publicly is that you can create sort of question-and-answer site where users can search for specific complaint they have or find similar one.

Or the exact reverse. Customer pays a small-dollar figure to ensure they get a more meaningful support response. Either way an idea I'm not a huge fan of.

I'm against that business model better one would be charging companies not users and in that sense all customers should be treated equally, only customers that maybe should have priority are business users.

That was what came to mind as well. We have a landscape where customers with the largest social media following/ore persistence are more likely to reach customer support - a system that -should- be serving everyone equally well. Rather than trying to improve customer support, this product strikes me as allowing users to buy influence and get a response - at the expense of customers who aren't willing or able to pay.

You have all raised really interesting considerations on what a potential monetization model could be for our service. We have evaluated a few and haven’t publicly disclosed anything yet :) It’ll be something around paid grace periods for companies and paid value added services for both users and companies.

another way to make money, is for company X to pay to have a "grace period", e.g. 24 hours to address the issue before the amplification starts.

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