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Comment by dgellow | Hacker News Reader

I don’t have that much emails and faced lots of issues with the import tool, moving from a gmail account.

After more than 10 attempts and 3-4 exchange with their support I still have a few emails that haven’t been imported successfully.

Other than that I’m a happy user. But I think that they should invest more in the bridge and importer/exporter tool, the user experience really isn’t that great.

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You could try a third party bridge: https://github.com/emersion/hydroxide

We have been working on improving the Import/Export tool, and have deployed some fixes and improvements requested by users. For example, we've: - Increased the number of supported mail providers by changing the way folder structures are handled - Improved the handling for unstable internet and pause/resume behavior - Fixed the rare cases where the application freezes when starting/stopping imports - Improved the manual update process

The Import/Export tool will be exiting Beta with these improvements this month. If you try the production version, we're optimistic it'll work a lot better.

yes, very interested in the emails you can't import. I don't work for ProtonMail btw, just have quite bit of experience with smtp and email. Just curious from a tech perspective what kind of email you are having trouble importing.

I had tons of issues with mailman added headers causing entire HTML messages to be interpreted as plain text, rendering their encoding tags visible. I think they fixed this. I was still a bit surprised that this was an issue 1+ years into the IMAP bridge.

Big plus is that if you complain about this to their support things actually seem to get fixed? That was kind of a shocker, I'd suggest sending them a note if you have issues. Though this particular IMAP transfer between accounts has worked between my other email accounts (exchange and some linux server long ago) and gmail since I first tried it so it's a little sad. But a smaller team I guess? But paying for it so...

Mixed feelings for sure.

I’m not exactly sure, I didn’t identify a clear pattern. One thing I noticed is that emails with French or German accents/umlauts in their subject line fail to be imported. But others don’t have that characteristic.

I can't remember now, and there is a chance that it was the emails that were problematic. The behaviour of the import/export tool was just unforgivable though. It wouldn't handle the emails it couldn't import gracefully it would just hard fail.

Could be a matter of the client I use. I use Outlook; what are you using?

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