Hacker News Reader

Comment by b112 | Hacker News Reader

NO security team?!

So they literally admitted that they don't have anyone actively monitoring transactions? Working to watch for fraud? Theft? Hacking?

Wow, I may stop using them as well.

View on HN

It was a lie, of course they have all that, they just never speak to people. When was the last time you spoke to google support or manager? They collect notes and only when something escalates to a PR story or a high volume of complaints/failures/cancellations do they create some JIRA story and assign it to some engineer. A “business to consumer” internet giant will never let the consumers get passed the call center to talk to engineers directly, and engineers don’t want that either. It’s as much of a rule as that a business must be profitable. On the other hand, competent support is supposed to have tools to fix most issues.

I also had a bad issue with some unauthorized withdrawal via eBay, from my paypal, in about 2004, and spent hours on the phone with no result. I wished I could boycott them after this, but no one cares, I just learned no to trust them because they are a terribly run company on the consumer support side. And I think it is because they deal so much with fraud. I don’t think we can do anything about it, except promote these stories.

They have a whole department called "risk management" that is responsible for combatting fraud. (I worked for PayPal under that department in a past life.)

I'm sure there's a "security team" somewhere that responds to attempts to directly breach PayPal's infrastructure, though I never interacted with them. (Paypal has quite a bit of on-campus physical security, and I did interact with them almost every week.)

Circling back to the discussion at hand: PayPal probably doesn't have any digital/financial security staff at their call centers (why would they?) so as far as the call center reps are concerned, there is no "security team".

All I can say, to all the comments, is "whoosh".

Communicating badly and then acting smug when you’re misunderstood is not cleverness.

— https://xkcd.com/169/

Hey, great info. Unfortunately, you assert several things with your statement, which really are not true.

Try again? Do you have a better jab?

Maybe one that doesn't rely upon a comic, as your main argument?

There is no security team which you may speak to.

Reply on news.ycombinator.com