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Phew! Thank goodness someone finally mentioned this. The next step is to ask to speak to a manager and I bet this conversation would have gone a lot better.

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> The numbers Joe suggested in this conversation are either entirely fabricated, or belong to the cost of replacing the entire machine if its experienced catastrophic damage. But, after clarifying numerous times about what the numbers actually represent and comparing to previous repair bills for the same issue, my belief is that the rep used a false and obscured repair order to persuade me to replace my girlfriend's minimally damaged screen with a new computer.

I have misquoted a repair before. Either I clicked the wrong box. Because either I didn't do my do diligence or because I was scatter brained and copied and pasted the wrong number. Regardless this is still a reflection of the way apple trains the agents and QC team not catching this agents mistake.

You might want to call back and mention the delamination repair program. If you're still within the 4 year purchase period it should be fixed for free.

I definitely accept that mistakes could be made, and do plan to follow up. It's not within the repair window, but I'll see what can be done.

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