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I'm holding steady on v5 to Backblaze as the v6 migration path was promised post-v6 release, in June, and still hasn't appeared. And it also appears that support responsiveness has gotten worse.

I run backups on three Macs every 48 hours, then once a month or so I will use Carbon Copy Cloner to clone the two more important ones to sparse image files on a backup hard drive which is physically secured afterwards.

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In the course of building that data compatibility, our plans changed, we think for the better. We wrote about it here: https://www.arqbackup.com/blog/next-up-arq-7/

I'm sorry you feel support isn't responsive. We aim to answer emails within 1 business day, as we always have. We've added staff to do this.

Thanks for the update and for responding here. Hadn't heard about the v7 plans, so good luck — sounds like a good move.

I don't have any particular support complaints myself; my comment was based more on perception based on Twitter & other discussions I'd seen.

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