Your experience truly does mirror my own. I have actually been able to successfully hire that trait however. Part of it is luck, but my interview questions usually entail a question or two as to how you would solve a problem outside of the role they are applying for. You can get alot of information about the person if they answer: "Create a ticket for that department to do" vs "contact that PM, discuss the problem found, brainstorm solutions and then create a ticket".