> A real world implication is that if you want to add a new operation to a system (...) with OT, you can probably find a way to extend what you have to get it in there, with a painfully non-linear cost as you add more new operations

Exactly the experience that we have in CKEditor 5. OT is awfully complex. However, we can fine tune it for new operations and different scenarios of usage (e.g. undoing changes is one of them). With CRDT, at least to my understanding, we might've been limited to what we'd took into consideration on day one. Seeing how many things we learnt very late in the process (5 years so far, some documented in https://ckeditor.com/blog/Lessons-learned-from-creating-a-ri...) makes me thing that we'd sink the company twice already.