>If they make customers wait for hours but can't wait seconds for someone to get on the line, they should be considered effectively unreachable by phone.
I think thats part of the playbook for most support call centers.
I think thats part of the playbook for most support call centers.
If I were writing an utopia, class action lawsuits would rain like fire and brimstone.
In 2015, the hotline got the busy signal for 29 million callers (Australia has 25 million inhabitants). 7 million were hung up during the wait time. I myself have been in their queue for hours at a time.
There are zero legal ramifications for this behaviour.
Source: https://www.smh.com.au/public-service/centrelink-hangs-up-on...