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Comment by jandrese | Hacker News Reader

Coffee shops ask for your name so they can write it on the cup to make sure you get the right order at the pickup counter. It's a quality control measure. I guess they could ask you to think up a random number instead, but some people would find that mildly offputting I think .

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Some places will just give you an order number, which usually increases sequentially, and has the side-benefit that you have a vague measure of how far your order is from being completed. Although, having the person's name is also nice, because people tend to be good at recognizing when their name is called.

Replacing names with numbers? How dystopian!

This is of course a joke, I am a fan of the number system. The honour system also works fine here in Australia, they just call out the order and you go and take it after a tiny delay to see if the guy who was there first goes for it.

Perfect,your order is #56

You don't have to ask for a number, just give them one.

You'd need a ticketing system so people even remember what their number is. And for what upside when names work fine?

There's potential overlap using names when it's busy. This happened to me once and my name isn't particularly common.

> ticketing system

Receipt.

Yes, precisely. Even my local (definitely not very high-tech) fish-and-chip shop can manage to print a number at the top of the receipt, and then call that number out when your food is ready.

Starbucks ask you for a name to make the process seem more personal and friendly. Apparently they started doing this in 2012; it was met with quite some head-scratching in the UK at the time. The other big coffee chains here do not do this, to the best of my knowledge.

Names work fine if your name is easily pronounced. Otherwise you end up making up a name just for Starbucks which takes away from their personalisation thing

Taking away a corporation's personalisation thing sounds like a good idea.

It's definitely a good idea, but it's not clear why the corporation would want that.

It works fine for McDonalds. They just print the number in a huge typeface on the receipt. They don’t have to pretend to care, and I don’t have to mess around spelling my name out.

The world is moving on from paper receipts, though. For regular Starbucks customers, payment by phone is routine, and there's normally no paper receipt.

Do names work fine when 3 John's walk in in a row?

That is indeed what most places do: the names are a more recent thing. Of course, now you need to keep the paper receipt with the number on it, or a plastic number card that might or might not be returned to the counter, then train yourself to listen for an arbitrary number, even though your brain is already quite adept at hearing your name. For most people, most of the time, the first name is an upgrade. For edge cases, unfortunately, it's worse.

One restaurant I love approaches the problem by giving out name cards (brightly-colored paper, so disposable or cheaply replaceable) rather than numbers on the receipt, but the names are of famous personalities. I've been Dolly Parton, I've been Arnold Schwarzenegger, I've been Jackie Robinson, etc. They're fun because unlike numbers, they're easy to remember and can provoke conversation in a group, or fond thoughts when alone. Bravo to Twisted Root Burger Co for this approach!

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