I've had my bank call me, wanting to talk about something important (I think it was loan payment that didn't go through or something of that sort) and the first thing they said was: "This is Bank XYZ and I'm calling to inform you of something. But before we do that you have to prove your identity. Can you tell me what your account number is?"
I said: "I'd be happy to, but first can you prove your identity to me? After all, you're the one that called me"
What followed was a hilarious discussion where they were unable to prove anything to me (for example, telling me something about my account that only I would know) because they're not allowed to tell anything to me until I proved who I am.
Finally I told them that I'd be happy to call them back and I asked them where I can find the number to call. I was obviously not going call a number the person would give me. They didn't know how to find the number to the customer service, so I found it myself and called back.
When they answered, I explained the situation but obviously there was no way to actually get in touch with the person with whom I had spoken earlier, and the person that I did speak to didn't know what the topic was. I asked them to call me back.
Well, they did eventually called me back, but what was the fist thing they asked after they did? "We need you prove your identity, can you tell me XXXX?"
They've stopped doing this now, and the mest recent thing they called me to inform me about something they just went to the point right away. I wonder if I've been flagged as someone who doesn't need verification or if they changed their policy.