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Comment by sayrer | Hacker News Reader

(I work at Mozilla)

Type about:crashes into the location bar, and see if they are all similar. Paste the URLs back here.

My ff4 also crashes "EVERYDAY", sometimes "EVERYMINUTE", I seriously consider to switch to Chrome, but I still use it even it always crashes. Here is my about:crashes:

bp-682ee891-e489-4faa-87d9-0e5d52110422 2011/4/23下午 01:34

bp-74dd05b3-8f58-4e07-ba9b-2bfa22110422 2011/4/23下午 01:34

bp-4bb769e8-4851-4433-9f85-b60a32110422 2011/4/23下午 12:52

bp-10707aa1-1636-4a81-8f69-058832110422 2011/4/23下午 12:44

bp-04edd56e-db3a-45c1-8cfe-5bdb82110422 2011/4/23上午 01:37

.......MANY MANY.....

bp-2d469003-dcb9-498e-9f67-b58f22110421 2011/4/22上午 12:53

bp-1ad3daca-bb71-494b-88b9-9fd972110421 2011/4/22上午 12:32

bp-c7701cfa-793b-4b36-b610-111402110421 2011/4/22上午 12:07

bp-bd445659-4a3b-4b46-b809-11f582110421 2011/4/22上午 12:01

bp-7d00ada1-6b01-4d15-8b91-dfc102110421 2011/4/21下午 11:44

bp-81e36a99-7007-43c7-8d9c-3c3192110421 2011/4/21下午 11:44

bp-83a6eb96-0221-450f-93c0-25b7b2110421 2011/4/21下午 11:00

bp-a92673b1-7a13-497f-b459-e9dd12110421 2011/4/21下午 11:00

bp-8d5367f2-132f-4d34-9f12-6de5c2110421 2011/4/21下午 10:29

xpcom_runtime_abort(###!!! ABORT: Main-thread-only object used off the main thread: file e:/builds/moz2_slave/rel-2.0-w32-bld/build/xpcom/base/nsCycleCollector.cpp, line 1195)

I really hope this problem would be fixed......

What extensions do you have installed?

Abobe Acrobat 10.0.1.434

Google Update 1.2.183.39

Java Deployment Toolkit 6.0.240.7

Java(TM) Platform SE 6 U24 6.0.240.7

Microsoft Office 2010 14.0.4730.1010

Microsoft Office 2010 14.0.4761.1000

Shockwave Flash 10.2.153.1

Silverlight Plug-In 4.0.60310.0

Windows Live Photo Gallery 15.4.3508.1109

Wolfram Mathematica 8.0.27.33471 (DISABLED)

mm... Should I disable all "Microsoft" related extensions to try? :)

That's probably a good idea. My guess is one of your extensions hasn't been properly updated for FF 4, but I'm not really sure.

Also use Plugin Check:

http://www.mozilla.com/en-US/plugincheck/

All my plugins are up to date.

I think this is the bug I encountered: https://crash-stats.mozilla.com/report/list?range_value=2...

The top 1 crash in Firefox crash stats...

If you believe that's it, do a thorough check of your system -- the associated bug report says it's due to malware interacting badly with Firefox.

Thanks for your help.

You give me a clue to deal with this problem!

I immediately found this http://support.mozilla.com/zh-TW/questions/800955#answer-155...

And carefully checked all of my extensions. I found a Z extension hide itself in FF extensions list. Finally I deleted it.

I think this is a good way if FF can give users some clue to deal with crash problem. It might be a great help. Thank you.

Thanks for the reply. The URLs are all different, but the actual reports I have trouble accessing as it keeps saying "failed to retrieve, retrying in 30 seconds" or something along those lines. The last entry in about:crashes points at http://crash-stats.mozilla.com/about/throttling, which is the point I stopped bothering with submitting crash reports.

Here's the full list:

  bp-89403086-162a-4bb6-aa8d-4f3672110410 10/04/2011  9:12 AM
  bp-1b51cb2c-edf3-4ec0-8911-9a62c2110409 09/04/2011 11:22 PM
  bp-f44d6982-6157-4971-870a-a137e2110409 09/04/2011 10:47 AM
  bp-390a9e42-76b3-413b-a407-3a2af2110409 09/04/2011  5:58 AM
  (went on vacation)
  bp-2aa52c04-08fd-4b23-a64a-44d042110328 28/03/2011  7:30 AM
  bp-1938940f-6d8d-4837-bdb8-fe90b2110327 27/03/2011  9:33 PM
  bp-a1a9adb5-5b15-41d9-a3b5-50d3a2110327 27/03/2011  7:51 AM
  bp-1690fc50-4d6b-4ee3-9888-9cdc12110326 26/03/2011  7:48 AM
  bp-f2949323-b92f-4f00-b1ff-613312110325 25/03/2011 11:54 PM
  bp-81d190ba-c27d-4eb0-b859-5ecd12110325 25/03/2011  8:39 PM
  bp-0bcfa35d-cc64-46ec-b85a-3022b2110323 23/03/2011  8:32 AM
  bp-d57a9376-47cd-4864-897b-982582110322 22/03/2011  7:34 AM

From the ones that loaded, it looks like you've been hitting this bug:

https://bugzilla.mozilla.org/show_bug.cgi?id=605290

If you're on Windows, you could help by capturing a minidump, since it looks like they don't have much useful information at the moment:

https://developer.mozilla.org/Capturing_a_minidump

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