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I help run a SaaS for developers and we receive several pre sales questions and support questions per day. We try to send the support questions to forums or docs pages. People seem to like the chat. I personally hate annoying chat widgets but ours is just on the pricing page and gets good engagement.

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I personally think this is a awesome strategy. Or, better than alternatives. I always go to pricing page when evaluated SaaS for my former company, but I NEED to get some grasp of the product before.

Interrupting my observations about the product on the welcome page just makes me angry and harshier against the sale.

This is why I avoid some clothes stores where the first thing you meet is a salesperson. Just say "welcome, I'm here IF you need" is the best approach.

If your product is maybe useful I will ask things against the perceived value, so the pricing page.

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