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When I update a ticket I write it expecting someone else to read it. It’s well written and thought out. When I chat I say whatever is reasonable, it’s low effort.

Note I didn’t call out sensitive information specifically. Just that you wished you deleted messages. You shouldn’t store secrets in a ticket system either.

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Still don't quite follow your comment. Is "keeping updates in tickets" separate from the comment on deleting messages?

I worked at a place that used Slack pings in lieu of tickets. The history was kept for ~7 years. This is a huge liability IMO. A off comment by the CEO could be misunderstood by an attacker or the public if it was to be leaked.

I’m saying it’s ok for quick cursory discussions but those who retain Slack messages for tribal knowledge tend to have larger organizational issues. This knowledge should be in tickets where it’s expected to write well written responses with the intention of documenting knowledge.

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