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> Computers are just too complex and there are days when the complexity gremlins win.

> However, we will figure out what went wrong and ensure that that particular error doesn’t happen again.

How can you say statement 2 just after statement 1 ? Isn't statement 1 just plain acceptance of defeat ?

And looking at all the replies here, is this a feel good thread for the mistakes you made ?

In context, statement 1 regards proactively eliminating all bugs and risks. Statement 2 regards understanding the root cause of this particular incident and reactively fixing it so it won’t happen again.

Acknowledging statement 1 doesn’t mean giving up—it simply means being clear and realistic about the nature and scale of the problem we’re facing when we try to build complex software systems. In the face of that we can give up, or we can just do the best we can, and it sounds more like these people are doing the latter.

I like to think that, by addressing the known bugs as they pop up, over time you can box the complexity gremlins into tighter and more predictable spaces. Though as long as humans are building these systems, that box will always be there, and the predictability of those gremlins' behavior will only go so far.

I am not sure what the bug was here ? Everything worked as intended to be.

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