Hacker News Reader

Exactly. It's kind of well-known at this point that negative net dollar churn is what people should aim for.

The minutiae of risk modelling for something as inherently volatile seem beside the point. Maybe if you're a stock analyst?

View on HN

For small sample sizes (enterprise customers) it’s tricky to get too crazy on stats. Simple models are better.

practically if you are dealing with large enterprise customers it's better to use qualitative data from your account managers to figure out how much risk there is with each customer.

My experience is “they love us” isn’t as strong a retention predictor as cold hard usage metrics.

They love us seems to never be that useful. I actually meant more in terms of there worried about foo or finding out about the dumb workaround there using. That stuff seems to be an early warning sign that something isn’t going well.

Reply on news.ycombinator.com