It better be free so long as they're not picking up the damn phone. :)
Sorry man, was helping somebody else. Call me now!
I just finished a pleasant, brief, helpful conversation with _chap. Thanks very much for setting this up for the community.
Good to talk to you too.
I'm assuming they're getting overwhelmed with traffic after being linked here and other high traffic properties. With only two volunteers on staff, there's only so much you can do. I am sure they are rapidly going to look into adding volunteers if the volume stays persistent (and/or hopefully grows even larger).
Perhaps raising the price would help keep demand from outstripping supply?