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It’s funny how Google pours time into things like this but the last person I know who uses a Google chat product just stopped because it’s less reliable than Zoom. Losing 15 minutes with someone trying to get the sound working counts more than a gimmick many people never notice, not to mention now even normal people don’t want to yet install another app because they expect it to be cancelled soon.

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Most corporate employees probably don't even have a choice of which app they can use though. They are tied in by whatever their company chose.

This is only true to the extent that the IT department has complete control and is insulated from user opinion. That tends to result in choices like WebEx or the ever popular shadow IT option. This is especially true now that everyone is doing this and the odds approach certainty that if someone is having problems they’ll suggest switching to a different product they know works.

Given the number of IT people I’ve heard express concerns about UI quality and eventual cancellation even for enterprise purchases, it’s also far from a given that the IT department is just blindly pushing a product.

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