But, what the pollsters got crazy wrong, was Trumps polling numbers, by wide margins, far outside the margin of error.
I think they got it wrong this time too, and I think it all comes down to their methodology for actually getting a random sample of voters. Many polls are still married to live interviews and also to landline contact, and also tied to live interview polling - I think there is a partisan slant that they are not accounting for that includes a "propensity to answer a polling survey in the first place"