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Because their year-long arduous journey could, apparently, be avoided with a 60 second chat with the right person.

Yes. Even in tech it comes down, it doesnt matter what you know, it matters whom you know.

> it doesnt matter what you know, it matters whom you know.

while technically the literal reading of your sentence is not incorrect, the phrase above is referring to nepotism which is not the issue OP has.

Would you have accepted his answer though? It was the same answer given in the first place.

What do you mean by accepting his answer? What alternative do you propose.

I would have believed the chip designer. He explained the problem (an issue involving synchronization between different clock domains in this case) and why the workaround (that WE had to figure out, without help from the vendor) was correct.

The sample drivers written by the company were all buggy, by the way. They wound up doing a cut-and-paste with our workaround in their next board support drop.

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