This could be a great opportunity for them to explain how their business works, and give some potential customers insight into how they're working on things.
Or... it could be an opportunity for a marketing-speak filled cover-up which would damage their credibility further.
This however has made me pause, we are a small team and I like my sleep. A response would be awesome.
ps. pretty happy with Softlayer over all btw.
Disks seem to be the real weakness of all cloud solutions so far. Local storage is the only cost effective way to have high performance disk, and that makes provisioning cloud instances much harder. There might actually be some stuff to do in this space using dual-ported SAS or SATA with dual port SAS drives, purely for failover.
We're going to try moving to their "Bare Metal" cloud db offering To take advantage of local storage (10x faster writes in my tests)